TIRTA SPA ETIQUETTE

The Tirta Spa environment is a haven of tranquility far removed from the stresses of daily life and, with this is mind, we respectfully request you to switch off your mobile phones and lower your voices, particularly when conversing in the vicinity of the treatment villa.

Please do not bring any valuables to your appointment. Tirta Spa will not be responsible for any loss of, or damage to property.

Neither smoking nor the consumption of alcohol are permitted in any area of the spa.

Gentlemen, may we recommend that you shave your face prior to any treatment.

Our facilities and equipment are meticulously sterilized and sanitized every after use.

We regret to inform you that we are unable to offer a tour of the facilities prior to you making an appointment, as this would disturb clients who are enjoying treatment at the time.

In order to maintain the calm and serenity which is such an important part of this holistic retreat, we are unable to invite children under the age of twelve (12) years old onto the spa premises and respectfully ask guests to make arrangements accordingly

Your comfort and satisfaction and for you to enjoy and experience the serenity of the spa is of the utmost importance to us, so please do not hesitate to let us know if in anyway we do not meet your requirements or expectations.

RESERVATION

Please visit us at your own convenience. However, kindly be advised that reservations will be confirmed only on a first come, first served, walk-in basis.

This allows us to ensure that subsequent appointments may be kept in a timely manner. Please call us directly, in advance, to check availability.

We apologize for the need to implement a first come first served walk in basis policy, because, on many occasions, we have turned disappointed clients away, in the belief that we were fully booked, only to find that clients with existing appointments either failed to show up on time, or were not courteous enough to call and cancel their bookings with the appropriate notice.

ARRIVAL TIME

Please arrive at least 30 minutes before your scheduled appointment, to check-in and to complete your health information form. Late arrival may shorten your treatment time as we need to accommodate the next scheduled booking.
CANCELLATION POLICY

Should you need to reschedule or cancel your appointment, we respectfully request 24 hours notice and your understanding that rescheduling of an appointment is subject to availability. The full price of the spa services booked will be charged for cancellations made with less than 24 hours notice and for no-shows.
HEALTH CONCERNS

In order to ensure everyone's safety and well‐being, please notify our spa consultants should you have any health concerns e.g. hypertension, pregnancy, or any skin diseases.
RETAIL THERAPY

If you wish to continue your treatment at home, all our spa products, such as pure essential oils and carrier oils, are available in our "SPA RETAIL THERAPY SHOP".
GIFT CERTIFICATES

Give the gift of comfort to your Spa‐addict friends and loved ones by availing of Tirta Gift Certificates - an ideal present for everyone who needs to take a break.
GRATITUDE / TIP

Whilst not in any way compulsory, a gratuity for your therapist as a token of appreciation is always greatly appreciated.

Thank you and we look forward to welcoming you as our guest at TIRTA SPA.